Refund policy

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, takes possession of the goods.

To exercise your right of withdrawal, you must inform us, Hoofgold UG (limited liability), Weihersfeld 38, 41379 Brüggen, Phone: +49 2163-898431, Fax: +49 2163-898465, Email: info@hoofgold.de, of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You may use the attached sample withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send the notice of exercising the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (except for the additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will use the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you; in any case, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return the goods without undue delay and in any event no later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send the goods before the period of fourteen days has expired. You will bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from handling the goods in a way that is not necessary to establish their nature, characteristics, and functioning.

The withdrawal instruction was created by www.gepruefter-webshop.de

Sample Withdrawal Form

If you wish to withdraw from the contract, please fill out this form and send it back.

To:

Hoofgold UG (limited liability) Weihersfeld 38 41379 Brüggen

Fax: +49 2163-898465 Email: info@hoofgold.de

I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ():

Ordered on ()/received on ():

Name of the consumer(s):

Address of the consumer(s):

Signature of the consumer(s) (only if sent by paper mail):

Date: